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FAQ

Q?How can I open a data recovery ticket or case?
A.

Complete our quote request form with basic information as well as details about your data recovery. However, you are welcome to contact us for any concerns or questions you may have.

Q?Can you recover the data from my crashed hard drive?
A.

In nearly every case, yes. Our current success rate for data recovery is 95% and our certified engineers have more than 15 years of expertise in data recovery.

Q?How long do I have to wait for my data recovery?
A.

That depends on the service you choose as well as the severity of any damage your hard drive has suffered. We offer six types of data recovery that run on a time frame of eight hours up to seven business days, depending upon how quickly you need to have your data recovered.

Q?What are your charges for data recovery?
A.

Before we can offer a quote, our engineers must examine and diagnose your drive. As soon as we identify the issues, we can provide you with a free quote.
If you choose Platinum Data Recovery’s Economical Data Recovery Service plan, you receive a 100% FREE diagnostic performed within two (business) days after we receive your media device. The actual data recovery will occur within approximately seven business days.

Q?Do you base your fees on how much data I want recovered or on my hard drive’s size?
A.

No. Our charges depend upon the severity of damage, the cost of any donor parts and the actual amount of labor put into repairs.

Q?Do you maintain the confidentiality and privacy of my data during the recovery?
A.

Yes, we offer a 100% Non-Disclosure and Confidentiality guarantee.

Q?Can you recover data from Linux and Mac hard drives?
A.

Yes, and there are no additional fees for this service.

Q?Can you describe how your shipping procedures work?
A.

Clients who give us approval to proceed receive free shipping. Customers who choose not to use our services following diagnostics pay a $20 flat fee shipping rate. We use USPS Priority mail and FedEx Ground for all shipping, but expedited shipping services are also an option.

Q?What happens to the hard drive if I don’t have it returned to me?
A.

We recycle unwanted drives by removing the inner platters and physically destroying them.

Q?Is there an extra charge for transfer devices?
A.

Yes, unless you can provide us with your own.